Maxdesk

Maxdesk is help desk software built around a simple idea: your support software shouldn't become more expensive every time your team grows. Instead of charging per agent, Maxdesk uses workspace-based pricing and offers a genuinely free plan with unlimited agents and unlimited tickets.

Support teams manage customer conversations in a shared ticketing environment with email-to-ticket, priorities, statuses, SLAs, business hours, no-code workflow automation, canned responses, a built-in knowledge base, roles and permissions, reporting, notifications and complete audit trails.

Maxdesk Pro adds custom branding, advanced reporting and longer data retention. Maxdesk Elite adds an AI support layer: AI agents, AI Copilot, contextual responses, ticket summaries, live translation, troubleshooting assistance, and sentiment and urgency detection.

Whether you are a startup with three people answering support emails or a growing company with dozens of agents, the whole team fits in one workspace with no per-seat bill. Start free — no credit card.